Please read this Privacy Policy carefully before using our Services.

In this Privacy Policy the following words and expressions shall have the meanings hereby assigned to them:

Services means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by us.

Platform means the websites which we offer our Services.

By using souqyalla.com and related Services, you give explicit consent to souqyalla.com for the collection, use, disclosure and retention of your personal information by us, as described in this Privacy Policy and our Terms of Use.

souqyalla.com may change this Privacy Policy from time to time as described below. We advise you to read it regularly to check for changes. Any amended Privacy Policy will be effective immediately after it is posted on our Website. 

1. What data do we collect about you?

Registration and other account information: When you register to use our Services, we may collect the following information about you depending on how you register on our Platform that can include mobile number and name amongst other basic info. 

Data we collect automatically when you use of our Services: When you interact with our Platform or use our Services, we automatically collect various information that includes but is not limited to device information, location information, log data, click stream data, cookies and similar technologies. 

Data from third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

2. Why do we process your personal information?

We use your personal data when the law allows us to. Most commonly but not limited to, we will use the data where we need to perform the contract we are about to enter into or have entered into with you, to improve, personalize and deliver our current and upcoming Services and Platform, to do our best to catch scam and fraud, to introduce Services and Platform features, to better serve you via help tools, and  to comply with a legal or regulatory obligation with authorities as need be. 

3. How will we inform you about changes in our Privacy Policy?

We may amend this Privacy Policy from time to time. We will post changes on this page for any change we do. If you or your guardian (as the case may be) do not agree with the changes, please stop using the Services and Platform.

4. Your rights

You may have certain legal rights regarding your personal data depending on the country you are in or how we interact with you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or for any other reason. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within three months. Occasionally it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. 

5. Communication and marketing

We will communicate with you by email, SMS or in app notification in connection with our Services/Platform to confirm your registration, to inform you in case your listing has become live/expired and for other transactional messages in relation to our Services. As it is imperative for us to provide you such transactional messages you may not be able to opt-out of such messages. When you register on souqyalla.com you provide your data when registering for any of the services offered on the souqyalla.com, you agree to receive marketing communications which might include calls, messages or otherwise.

6. Who do we share your data with?

We may have to share your personal data with the parties set out below for the purposes set out above. We use third party service providers to help us deliver certain aspect of our Services for example, cloud storage facilities such as Amazon Web Services or others. Service providers may be located inside or outside of the country you are currently in.

In order to improve our Services, we will sometimes share your non-identifiable information with analytics providers that help us analyse how people are using our Platform/Service. We share your information with them in non-identifiable form for monitoring and reporting the effectiveness of the campaign delivery to our business partners and for internal business analysis. We seek to improve our products and advertising by using third party providers like Microsoft Clarity to see how users use our platforms. By using our platforms, you agree that we and third party services providers can collect and use this data.

We may disclose your personal data to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties to comply with any legal or regulatory requirements.

When you post an item for sale using our Services, you may choose to make certain personal information visible to other souqyalla.com users. This may include (but not limited to) your product name,  your email address, your location.

8. Where do we store your data and for how long?

The data we collect about you may be stored and processed inside as well as outside your country in secure servers in order to provide the best possible user experience for the Service and/or Platform, current or upcoming. For example – for fast website or mobile application build up.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Technical and organizational measures and processing security

All the information we receive about you are stored on secure servers and we have basic measures that are suitable to protect your personal data. souqyalla.com continually evaluates the security of its network and adequacy of its internal information security program which is designed to (a) help secure your data against accidental or unlawful loss, access or disclosure, (b) identify reasonably foreseeable risks to the security of the OpenSooq network, and (c) minimize security risks, including through risk assessment and regular testing. In addition, we ensure that all payment data are encrypted using SSL technology.

10. Contact

For any additional information or to exercise your rights, please contact our team at info@souqyalla.com,

11. Changes to this Policy

We may update, upgrade, modify (partially and/or fully) this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business(es). Please regularly check this page for the latest version of the Privacy Policy. 

Your continued use of our Services following an amendment indicates your or your guardian’s acceptance (as the case may be) of any changes.

12. Acceptance of this Policy

You acknowledge you have read this Policy and agree to all its terms and conditions. By accessing and using the Platforms and Services you agree to be bound by this Policy and the Terms of Use. If you do not agree to abide by the terms of this Policy and our other Policies, you are not authorized to access or use the Platform(s) and Service(s). 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.