Front Office – Guest Services Executive – Jumeirah at Saadiyat Island

Job title: Front Office – Guest Services Executive – Jumeirah at Saadiyat Island

Company: Jumeirah

Job description: Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.

About the Job:

An opportunity has arisen for a Guest Services Executive to join our Front Office Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Must possess extensive knowledge of respective domain (Spa, Health Club, Front Office Operations & Experience Team)
• Answer all queries associated with facilities, products, and services to all members/guests. Guide
• Promote and upsell product and services associated with respective domain (Spa, Health Club, Front Office Operations & Experience Team) where applicable thus contributing to increase sales and repeat business.
• Answer phones and use applications as per respective domain to handle bookings, scheduling and billing.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
• Log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
• To introduce guests to the Jumeirah One App Programme
• Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Must have a college diploma or equivalent.
• Must have at least 1 year experience in a similar position (preferably within the UAE).
• Proficiency in English is a must, fluency in any other language is preferred.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Expected salary:

Location: Jumeirah, Dubai – Saadiyat, Abu Dhabi

Job date: Thu, 15 Feb 2024 03:24:49 GMT

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