Customer Engagement, AI & Robotics Manager (Digital Health)

Job title: Customer Engagement, AI & Robotics Manager (Digital Health)

Company: Kingston Stanley

Job description: This role is focused on driving Digital Transformation and enhancing Omni-Channel Customer Engagement capabilities. We are looking for a business-driven individual who has experience with engaging customers using omni-channel tools. Someone who can support product and brand teams for product launches and tailoring campaigns to specific customer segments. A passion for AI/Robotics is a must for this role.Major Responsibilities

• Lead Regional Advanced Customer Engagement (ACE) projects working side-by-side with the Product and Brand Teams.
• Explore and activate new digital channels that can enhance the impact of our customer engagement.
• Increase Digital Maturity Score through monitoring digital projects’ execution and KPIs.
• Support internal teams in Content production for CLMs, Approved Emails, and Websites.
• Designing education programs and tailoring campaigns according to customer segment.
• Manage the Robotics Lab.
• Formulate and execute use-cases for in-office and at-event use of Robots.
• Conduct research to identify and leverage new AI technologies and tools.
• Collaborate with various entities on AI, Robotics, and Digital Health projects.

Knowledge & Skills

• 5+ years of experience in customer engagement, digital marketing, digital transformation, and/or robotics.
• Experienced in product launches and customer engagement tools such as Userpilot, Pendo, Hotjar, HubSpot CRM, MailChimp, Twilio.
• Artificial Intelligence (AI) software or solutions knowledge, ex: ChatGPT, Machine Learning, Robotic Process Automation (UiPath, Power Automate, etc.)
• Robotics or the application of Robotics in real use-cases.
• Experience with different digital channels such as CLM, Approved Email, Websites, etc. is a must.

Expected salary:

Location: United Arab Emirates

Job date: Fri, 23 Feb 2024 07:01:25 GMT

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