Quality Controller
Description
Job title: Quality Controller
Company: Al Nabooda Automobiles
Job description: Job Purpose
To ensure the quality of workshop processes in line with the Volkswagen dealer standards. Responsible for implementation and execution of internal warranty audits on a monthly basis, to introduce and manage quality management systems.
Accountabilities
Quality Control
1. Ensure documentation of repairs, usage of correct labour operations and parts, accurate clocking, etc to ensure all quality processes are implemented and adhered to.
2. Ensure a complete and detailed documentation of the whole repair in the DMS, PIWIS/PQIS and the filing of the repair order.
3. To coordinate the quality control process on completed jobs after the mechanic/ electrician has finished the work specified on the job card and the car is ready for collection.
4. Ensure the technicians report corresponds to the customer’s complaint on the job card/repair order and is fully legible.
5. Verify that the documentation for the repair is correct and completed properly by the use of the correct check sheets, PQIS, PRMS ticket/ report, service book stamped, etc
6. To implement a random inspection process for all completed work, where the car is ready for collection, for damage and dirty marks.
7. To implement a random inspection process for work in process.
8. Liaise with technicians, foremen & team leaders if the required quality has not been achieved and report to management.
9. Comply with the job task list as defined.
Internal Audit
10. To fully investigate and report to management on all instances of customer complaints of repeat repairs.
11. Identify trends and training needs and coordinate with the training department to ensure that the appropriate level on training can be prepared and delivered.
12. Ensure that a weekly report is submitted to management regarding the quality of repairs completed, number of repeat repairs and subsequent actions.
13. To conduct a regular warranty self-audit to ensure process compliance.
14. To periodically review the overall after sales processes and assess them against best practice to ensure the best possible service is given.
15. Conduct regular meetings with team leaders / foremen using them as a basis for the communication of any ideas for improvement in processes or cost savings.
16. Liaise with concerned parties on all issues related to product quality by compiling reports on product failures and repeat repairs.
Required Education/Qualification
- Higher Secondary / Diploma or Higher
Required Work Experience
- Must have worked in the Similar Role for minimum 1 – 2 years
Expected salary:
Location: Dubai
Job date: Fri, 15 Mar 2024 05:07:12 GMT
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